UNIX Manager - Mississauga
Fusepoint is currently searching for a Manager for the Unix team in our Mississauga office. The Unix team is part of a 3-tier technology-based national Operations team that works to support Fusepoint's customers and internal users. The goal of the Operations team is to ensure services are available on a 24x7 basis with minimal interruptions to service. Proven management of people and processes, strong customer service and communication, and an in-depth knowledge of a variety of Unix platforms (with primary concentration on Solaris, RHEL) are essential skills for this role. Familiarity with ITIL and its processes will be considered a definite asset. This position is an escalation point for Unix Engineers and flexibility to perform occasional work after hours or be part of the on-call rotation is required.
Responsibilities:
• Regular monitoring of open tickets to ensure overall SLA’s are met
• Work with the Senior Manager, Technical Services to set and evaluate objectives for Unix team
• Act as escalation point for 3rd level Engineers who are providing support for customers and internal Unix infrastructure
• Involved in hands-on troubleshooting and maintenance, deployment of customer solutions, installations and updates
• Respond to customer and internal requests; involvement in conference calls with Client Experience Team, Project Management and
Implementation Teams, etc, as required
Required Skills:
• 10 years of progressive experience in the industry with at least 6 supporting Unix and Linux environments; previous Supervisory or
Team Lead experience an asset
• In-depth knowledge of infrastructure applications
• In-depth knowledge of VMware
• Familiarity with Opsware (data centre automation tool) would be an asset
• Excellent communication, organization skills
• Strong grasp of Unix security; Knowledge of data security standards, security principles and various network technologies
• Networking knowledge on a level of CCNA/CCNP with understanding of how different network devices (such as routers, switches, firewalls,
load-balancing) can be used to create end-to-end infrastructure.
• Multitasking – be able to handle multiple projects simultaneously and provide ongoing support for designed/implemented solutions.
• Certifications in Linux/Unix, such as RHCT, RHCA, SCNA, SCSA are an asset.
• Willingness to be available to the Unix team on evenings, weekends and holidays
No unsolicited agency referrals please.
Ideally, we would like to contact everyone who applies to this role, however due to volume, we will only be contacting those candidates we will be meeting with. Please attach a word document of your resume.
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