Application Maintenance and Management
As your organization and your requirements evolve, Fusepoint can assist you with the ongoing maintenance and management of your business applications. Our services can help mitigate risk while reducing your maintenance costs, give you access to technical expertise at a fraction of the cost of in-house technicians while allowing your IT resources to focus on the strategic elements of your business.
Fusepoint can modify your applications, adapting them to new activities or to new technical requirements, thereby improving performance, methodology and processes, preventing potential problems, or simplifying future maintenance.
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Corrective Maintenance |
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Correction of any post-validation problems. These problems can be linked to specifications, design, implementation, etc.
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Adaptive Maintenance |
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Modifications made to adapt the system to current technical or business requirements (changes in material or upgrades in infrastructure software, etc.)
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Enhancement Maintenance |
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Improvements to current systems for greater performance or additional functionality
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Preventive Maintenance |
- Modifications made to the system in order to prevent potential problems or to facilitate maintenance operations
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Fusepoint can manage your custom applications and if you choose to host with us, we guarantee a level of service covering the application infrastructure (including installation, network and operating system) in addition to the business applications themselves.
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Planning (2-3 weeks) |
- Identify the business objectives, parameters, work plan, partners, processes, communications, etc.
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Transition and Transfer (2-3 months) |
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Transfer knowledge/expertise, documentation; define guaranteed levels of service, etc.
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Ongoing Maintenance |
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Management and overall responsibility
- Ongoing maintenance tasks (corrections, adaptations, enhancements, prevention)
- Planning and improvements
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Withdrawal and Transfer |
- End of a system cycle or end of contractual agreement
- Transfer of responsibilities to client (or to other service provider)
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